FAQ

ORDERING
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Products that are out of stock will be marked. However, if you order a product that isn’t immediately available, you will be notified within 24 hours.
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Prices are stated in CDN$, and we accept Visa or MasterCard. For your security, payments for all purchases made on this site are processed through Shopify, in compliance with the highest standards. Fluf does not receive or store credit card numbers from online transactions.
SHIPPING & RETURNS
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Fluf covers the shipping cost on all orders over $70. For orders less than $70, we charge a flat rate of $6.95 to all destinations within Canada and the contiguous US.
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Orders shipping to destinations within Canada will be charged applicable sales taxes. Orders shipping to US addresses will not be charged sales tax.
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Orders generally ship within two to three business days of the order date. If your order is delayed for any reason, we will notify you.
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Orders shipping to destinations in Canada ship out of Toronto. Orders shipping to destinations in the US ship out of Michigan. Orders ship by FedEx Ground. Ship time is approximately 2-7 days, depending on destination. If you require expedited shipping, please place your order over the phone and that can be arranged.
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We currently offer delivery throughout Canada and the contiguous United States only (we do not ship to Alaska, Hawaii or off-shore US territories). We regret that we cannot ship to other destinations at this time. If you would like to order Fluf products to an international address, you can order from Amazon.com, which offers shipping globally.
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We want you to be completely satisfied! You are welcome to return or exchange your item(s) within 30 days of the date of purchase, provided that the product is in its original condition and accompanied by the original sales receipt and product tag(s). We’ll refund your card for the purchase price, less shipping, once we receive your return package. Please see our full return policy for more information, and instructions on how to return or exchange an item.
MISC
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We strive to make our products as clean and green as possible. Please read about our environmental standards here
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Effortless washability is a non-negotiable for us. All of our cotton products are machine washable. We recommend air-drying. Tyvek products can all be washed with gentle soap and water. Each product also contains an individual care label, which will provide more information specific to your product.
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Yes! We offer wholesale accounts to storefronts and online retailers. If you are interested in carrying Fluf products, you can find more information here . Or call 877.962.3583 or email sales@fluf.ca for more information.
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Fluf products are sold by retailers throughout Canada and the US. If you would like to find a store near you, give us a call at 877.962.3583 or send us an email.
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We do not customize individual products. Our minimum for custom projects is 250 units. If you have a custom project that you would like to discuss, please contact custom@fluf.ca, or check out our custom page for more information.
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We hope so. If not, please get in touch!

HELLO?? HELLO!

Please get in touch if there is something we can help you with.
For general inquires: support@fluf.ca
To find a store near you: help@fluf.ca
For wholesale inquiries: Click here
For Custom inquiries: Click here
For other inquiries: info@fluf.ca
Phone: 877.962.3583
Fax: 416.362.5207
We are based in Toronto, Canada.