FAQ

ORDERING
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Products that are out of stock will be marked. However, if you order a product that isn’t immediately available, you will be notified within 24 hours.
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Prices are stated in $CDN, and we accept Visa, MasterCard, and American Express. For your security, payments for all purchases made on this site are processed through Shopify, in compliance with the highest standards. Fluf does not receive or store credit card numbers from online transactions.
SHIPPING & RETURNS
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Free shipping on all orders over $70 (before tax). A flat rate shipping fee of $6.95 is charged on all orders less than $70.
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Orders shipping to destinations within Canada will be charged applicable sales taxes.
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Orders generally ship within 2 business days of the order date. If your order is delayed for any reason, we will notify you.
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We currently offer delivery throughout Canada and the contiguous US only. We do not ship to Alaska, Hawaii or off-shore US territories. We regret that we cannot ship to other destinations at this time. Fluf products are also available on Amazon.com, which offers international shipping.
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We want you to be completely satisfied! You are welcome to return or exchange your item(s) within 30 days of the date of purchase, provided that the product is in its original condition and accompanied by the original sales receipt and product tag(s). We’ll refund your card for the purchase price, less shipping, once we receive your return package. Please see our full return policy for more information, and instructions on how to return or exchange an item.
MISC
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Our products are made ethically in China. We conduct Social Compliance audits to ensure that working conditions are healthy and safe, that workers are paid fair wages, have health insurance, are given sick and maternity leave benefits, and more.
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We strive to make our products as clean and green as possible. Please read about our environmental standards here
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Effortless washability is a non-negotiable for us. All of our cotton products are machine washable. We recommend air-drying.
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Yes! We offer wholesale accounts to storefronts and online retailers. If you are interested in carrying Fluf products, you can find more information here . Or call 877.962.3583 for more information.
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Fluf products are sold by retailers throughout Canada and the US. If you would like to find a store near you, give us a call at 877.962.3583 or send us an email.
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We hope so. If not, please get in touch!

HELLO?? HELLO!

Please get in touch if there is something we can help you with.
For general inquires: support@fluf.ca
To find a store near you: help@fluf.ca
For wholesale inquiries: Click here
For other inquiries: info@fluf.ca
Phone: 877.962.3583
Fax: 416.362.5207
We are based in Toronto, Canada.